Store policies
Returns and exchanges.
Approved returns are exchanged, not refunded. Clothing has a short return window, and sealed drinks stay sealed.
These terms govern orders placed through the online store when online checkout opens.
The short version
- We do not issue refunds on items you have received. Approved returns are exchanged.
- Clothing: send it back within 3 days of delivery, unworn and unwashed, in original condition with tags attached.
- Exchanges: tell us the size or color you want within 5 days of delivery, subject to availability.
- Sealed sodas and other sealed drinks are not returnable for health and safety reasons.
- Damaged, defective, or wrong item: contact us within 3 business days of delivery, or within 3 business days of pickup for a pickup order, and include photos. We replace or exchange it at no cost.
- Final sale items cannot be returned or exchanged.
No refunds
Allegiance Lifestyle does not offer refunds on items you have received. When a return is approved, you receive an exchange rather than a refund.
Clothing returns
You can return clothing within 3 days of delivery. To be eligible, the item must be:
- Unworn
- Unwashed
- In original condition
- Tags still attached
Items that do not meet those conditions are not eligible. Approved clothing returns receive an exchange.
Two clocks run at once, and both start on the day the item is delivered. The 3 day window is your deadline to send the item back so it stays eligible. The 5 day window below is your deadline to tell us which size or color you want in its place.
Exchanges
An eligible clothing return is exchanged for a different size or color. Ask for the size or color you want within 5 days of delivery. Exchanges depend on what is in stock. Our runs are limited and we do not restock, so the size or color you want may no longer be available.
Once we receive your return and approve it, your exchange is processed within 3 to 5 business days.
Final sale
Items marked final sale cannot be returned or exchanged.
Sodas and other sealed drinks
Sealed drinks cannot be returned or exchanged for preference, a change of mind, or a flavor you did not enjoy. This is a health and safety rule, and it covers every soda and sealed beverage in the catalog.
The damaged, defective, or wrong item remedy below is the exception. If a drink is damaged, defective, or is not what you ordered, that remedy applies instead.
Glass bottled sodas are pickup only at our Fort Worth location and are not shipped. The pickup and shipping rules, including how an order that contains a pickup only item is handled, are on the shipping policy page.
Damaged, defective, or wrong item
If something arrives damaged or defective, or is not the item you ordered, contact us within 3 business days of delivery, or within 3 business days of pickup for a pickup order, and include photos. This applies to clothing and to drinks.
We replace the item with the same item at no cost to you when it is still available. Our runs are limited and we do not restock, so when the same item is no longer available, we exchange it for another item of equal value at no cost to you.
Who pays return shipping
You pay return shipping when you send an item back for an exchange. We cover the cost when the item was damaged, defective, or incorrect.
Order cancellation
You can cancel an order before it ships. Once an order has shipped, it cannot be canceled. Contact us with your order number as soon as you know.
How to start a return or exchange
Email info@allegiancelifestyledfw.com or call 833-910-7295 during business hours, Monday to Friday, 9:00 AM to 6:00 PM CST. Include your order number, the item, what you want in exchange, and photos if the item arrived damaged, defective, or wrong. You can also reach us through the contact page.
Reach us
Allegiance Lifestyle5913 Donnelly Ave STE 103
Fort Worth, Texas 76107
info@allegiancelifestyledfw.com
833-910-7295
Monday to Friday, 9:00 AM to 6:00 PM CST